Business English

Greetings & Introductions

Learnt how introduce yourself. Learnt what to say when meeting someone for the first time. Learnt how to refer to countries and nationalities [to say where you are, or someone else is, from]. Learnt how to introduce someone else. Learnt how to introduce yourself to a group.

Businesses & Companies

Learnt about different forms of businesses. Learnt more about how companies are organised. Learnt the vocabulary for talking about company departments and personnel. Learnt how to talk about the company you work for. Learnt how to talk using present simple for regular activiti...

Products & Services

Learnt about different products and services. Learnt key vocabulary for talking about products and services. Learnt how to place and confirm orders by phone or email. Learnt basic negotiating skills. Learnt how to use future simple to talk about things that have yet to happen.

Meetings (part 1)

Learnt how to arrange a meeting. Learnt how to prepare an agenda for a meeting. Learnt how to lead a meeting. Learnt key expressions for agreeing and disagreeing. Learnt how to ask for and express opinions.

Meetings (part 2)

Learnt how to defend an idea. Learnt how to make suggestions and respond to them. Learnt how to delegate. Learnt key vocabulary for meetings. Learnt how to use collocations so that your meaning is clearer.

Presentations

Learnt how to be more confident at giving presentations in English. Learnt how to present visual data. Learnt key expressions and vocabulary for giving presentations. Practised giving a formal presentation.

New Products

Learnt about the development process for new products. Learnt language for brainstorming meetings and product descriptions. Learnt how to present a report on market-research. Learnt how to write a product description. Learnt and practised giving a product presentation.

Projects & Progress

Learned how to ask about and discuss progress. Learned how to write a progress report. Learned how to explain problems. Learned how to report success. Learned how to use present perfect verb tense.

Telephone Skills

Learnt how to make and receive telephone calls in English. Learnt how to leave and take messages. Learnt effective language for telephone communication. Practised and improved your telephone skills. Learnt how to use can and could.

Teamwork

Learnt more about teamwork and how to work with others. Learnt how to discuss ideas for improvement. Learnt effective language for giving both positive and negative feedback. Learnt how to use modals for advice, necessity and obligation.

Business Management

Learnt more business management skills. Learnt how to evaluate performance. Learnt effective time management. Learnt how to prepare and use a SWOT analysis. Learnt more about present perfect and how to use it with for/since for continuing actions and events.

Presentations (part 2)

Learnt more about the language for presentations. Learnt how to present results and give recommendations. Learnt how to ‘sell an idea’ by building your argument and using positive and persuasive language. Practised giving different types of presentation.

Meetings (part 3)

Learnt how manage and control a meeting. Learnt when and how to interrupt. Learnt how to deal with interruptions. Learnt how to use vague language. Learnt language to use for reaching decisions

Negotiating Skills

Learnt how to deal with different types of negotiation. Learnt essential vocabulary and language for negotiating. Learnt and practised key negotiating skills. Learnt how to use conditional sentences.

Writing for Business

Learnt how to write better emails. Learnt how to write reports for different situations. Learnt when to use formal and less formal language. Practiced writing different types of emails and reports.

Events

Learnt how to make small talk and develop a conversation. Learnt important networking skills. Learnt how to write an invitation. Learnt how to use present perfect continuous.

Customer Service

Learnt the importance of good customer service and how to achieve it. Learnt some essential vocabulary and language for talking about customer service. Learnt about negative prefixes. Learnt how to deal with complaints. Learnt and practiced how to write a letter of complaint.

Interviews

Learnt how to write the perfect CV. Learnt how to answer typical interview questions. Learnt some tips and advice for job interviews. Practised giving answers to interview questions.

Training & Development

Learnt about the importance of providing training. Learnt some essential vocabulary and language for talking about training and development. Learnt reading comprehension skills. Learnt how to conduct a performance appraisal. Practised more email writing.

Cultural Awareness & Course review

Learnt more about cultural awareness. Learnt about globalisation and multinationals. Learnt some key vocabulary for use with cultural issues. Reviewed and practiced points learned earlier in the course.